Business email
Company email that belongs to the team.
Give the company a professional email identity and the right people access to its functional mailboxes. Connect the same sales or service mailbox to Bow Chat so the team can handle email with the rest of its customer conversations.
Built for the work
your team does.
- Your company identity
- Use a mailbox on your verified company domain. Domain records and the authorized outgoing sender establish the identity for receiving and sending business mail.
- Shared mailbox access
- Connect functional mailboxes to company membership and the chosen access policy. Authorized people use their Boni identity; mailbox access can be updated as responsibilities change.
- Email in Bow Chat
- Bring incoming email and replies into the team's conversation workspace. Keep the thread and responsible team together alongside other customer channels.
- Mailbox and campaign email
- Use a human mailbox for correspondence and Email CPaaS for templates and campaigns. Sender configuration, delivery reporting and suppression support the appropriate communication workflow.
In practice
Follow the business
through the work.
An enquiry reaches the company's sales address. The team sees the email thread in Bow Chat, replies from the company identity and continues the relationship through CRM and an owned follow-up.
- 01
Set up the company mailbox
- 02
Connect authorized team access
- 03
Handle the conversation in context
Connected by design
Part of the
whole operation.
Domain management preserves the records email needs. Bow Chat owns the customer conversation, CRM holds the relationship and Tasks keeps the next action visible.
The records behind the work
- Company mailbox and access policy
- Email threads and attachments
- Connected sender and delivery records
Go deeper
Explore the product
and its operating guides.
Digital presence and customers
Explore connected modules.
Websites and domains
Company domains, managed websites and a publishing workflow your team controls.
Communications and CPaaS
Messaging, campaigns, business numbers, calls and reply ownership across the customer journey.
CRM and customer relationships
Companies, contacts, opportunities, activities and next actions in shared business context.
See the whole business on Boni.
Connect this capability to the other people, systems and work in your operation.