Voice API
Programmable voice for Indian business calls.
Launch business numbers, inbound routing, outbound call workflows, call logs, recordings, and India-ready voice AI without exposing the operational complexity to your product or teams.
Voice control plane
Numbers, routes, events, AI handoff
Number
India business line
Route
Team, branch, AI, fallback
Event
Missed, answered, completed
Record
Log, recording, summary
Capabilities
Call infrastructure packaged for products and operations teams.
Boni keeps the telephony layer abstracted while giving buyers the controls they actually need: numbers, routing, call events, logs, recordings, and handoff.
Business numbers
Set up Indian business numbers for sales, support, branches, campaigns, marketplaces, or operational workflows.
Inbound call control
Route calls by number, branch, language, team, business hours, caller context, fallback, or custom policy.
Outbound workflows
Trigger controlled callbacks, click-to-call journeys, marketplace call flows, and follow-up tasks from your product.
Call event webhooks
Use answered, missed, completed, failed, recording-ready, and handoff events to update your own systems.
Logs and recordings
Keep call records, disposition fields, recordings, notes, and reporting hooks connected to customer context.
India-ready voice AI
Build intake, qualification, summaries, multilingual handoff, and human escalation for Indian call patterns.
Built for Indian call realities.
Indian voice operations involve language shifts, noisy environments, callbacks, missed-call behavior, branch routing, and handoff-heavy workflows. Boni Voice API is designed around those operational patterns.
Marketplace calls
Connect buyers, sellers, drivers, agents, or vendors without losing visibility into the call journey.
Sales and support lines
Give teams dedicated business numbers with routing, missed-call recovery, and customer context.
Branch routing
Send calls to the right city, store, workshop, clinic, or field team without hardcoded manual rules.
AI intake
Let voice AI collect basic requirements, qualify intent, and hand off to humans when the conversation needs judgment.
Implementation
Start from the call journey, not the carrier setup.
Choose the number model
Use a dedicated business number or an assigned number pool for a branch, campaign, workflow, or product.
Define routing policy
Map each number to teams, time windows, queues, AI intake, fallback paths, or external webhooks.
Operate calls
Receive inbound calls, trigger callbacks, log outcomes, and keep recordings or summaries available where needed.
Improve workflows
Use call events and reports to tune staffing, follow-up, campaign attribution, and customer experience.
Voice API for platforms. Bow Chat Voice for teams.
Use Boni Voice API when you need programmable control in your own product. Use Bow Chat Voice when your sales or support team needs calling inside the customer workspace.
Team workspace
Calls can become customer events, missed-call tasks, notes, and follow-ups.
Controlled rollout
Keep provider details, secrets, routing policy, and recordings behind server-side systems.
FAQ
Is this only for support teams?
No. Boni Voice API can support sales, support, marketplaces, branches, campaigns, operations teams, and AI intake workflows.
Can this connect to Bow Chat?
Yes. Bow Chat can use the same voice layer to keep calls, missed-call tasks, customer records, notes, recordings, and summaries connected to team workflows.
Can we build voice AI for India?
Yes. Boni is designed for India-ready voice AI patterns such as multilingual intake, noisy real-world calls, structured capture, and human handoff.
Do you expose the underlying telephony infrastructure?
Public customers work with Boni Voice API, routing rules, events, logs, recordings, and integration support. Internal provider and infrastructure details stay abstracted.