A voice note becomes a confirmed order.
No demo, no pilot theatre. A publicly listed Malaysian food group runs order intake across five outlets on Boni—WhatsApp messages, voice notes, product shorthand, and years of order history turned into clean orders their team confirms instead of decodes. Here is that build, and the rest of the work we run.
Food distribution · Malaysia
AI ordering for a multi-outlet Malaysian food group
A publicly listed Malaysian food and poultry group turns WhatsApp messages, voice notes, and product shorthand into clean orders—without an experienced employee decoding every single one by hand.
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Bow Chat customer stories
Teams running WhatsApp groups, customer inboxes, and AI order intake as daily operations—not as an experiment.
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No pilot theatre. One workflow, live, doing real work.
One workflow, not a replatform
We start where it hurts—order intake, a customer inbox, a call queue—and get that one thing carrying real work. No rip-and-replace. No eighteen-month program. The first workflow earns the second.
AI drafts. Your team decides.
Agents read the message, match the product, and build the order. Anything unusual, low-confidence, or expensive stops for a human first. You get the speed without handing over the keys.
Your name stays yours
We don't publish your name, your numbers, or your screenshots to win the next deal—not without your written say-so. It's why some customers on this page are described by sector and nothing else.