Challenge
Orders arrive through everyday customer conversations. A short product name, local shorthand, voice note, unit-of-measure variation, or repeat order can require an experienced employee to reconstruct the intended item and quantity. The group also needed a dependable order record without first building its own ordering API.
Approach
Begin with five outlets and configure outlet, supervisor, customer, catalog, alias, unit-of-measure, language, and exception rules.
Use customer-scoped order history and product mappings to prepare likely item and quantity matches from text or voice messages.
Keep a human confirmation step for low-confidence, unusual, sensitive, or customer-impacting orders during the first phase.
Run a hosted order backend for the workflow and provide a daily data export for operational reporting and continuity.
Keep customer conversations, order state, review decisions, escalations, and follow-up connected in Bow Chat.
Current proof and next gate