Challenge
Recruiting conversations often arrive from job boards, WhatsApp, referrals, creators, and field teams. Candidate details, resumes, certificates, compensation, and status questions can get scattered across messages and attachments.
Workflow example
A candidate replies with a résumé and a short WhatsApp message. The recruiter needs a profile they can review, a list of missing details and the next action, without re-reading every attachment.
How the work moves
Capture once
Keep the incoming message, résumé, supporting files and contact together. Preserve the original material so the recruiter can check a field against the candidate’s own information.
Prepare the review
AI-assisted extraction organizes qualifications, experience and supplied details. Missing information is collected into a specific follow-up rather than a generic request to send the résumé again.
Assign the next step
A recruiter owns the review or follow-up. Notes, status and a due next action keep a shift handover from becoming a new intake conversation.
Carry the relationship forward
The team keeps the accepted person’s work terms and attendance in People. Recruitment notes and supporting documents remain accessible only to the roles that need them.
What the team gains
What to measure in your operation
- Profile completeness before review.
- Duplicate questions and repeat document requests.
- Time to recruiter review and follow-up completion.