Boni Secure Access Support

Before contacting support

1. Confirm that your organization configuration is present and uses the expected access profile.
2. Complete the sign-in and MFA flow again if the credential has expired.
3. Run “Enroll device and verify access” to identify whether the failure is at identity, enrollment, policy, or transport.
4. For managed App Proxy use, ask the administrator to confirm that MDM assigned the intended app-routing rule.

What to send

• Your organization name, device model, OS version, app version/build, and approximate failure time.
• The exact on-screen error and the approved application name, if your administrator permits sharing it.
• Whether the problem occurs during configuration, sign-in, MFA, enrollment, verification, or managed App Proxy startup.
• Do not send passwords, access or refresh tokens, private keys, recovery codes, or confidential customer network details.

Contact

Email sales@boni.one. Security concerns should include “Secure Access security” in the subject so they can be routed promptly.