Bino Import Exception Desk
Controlled pilotGive every import exception an evidence trail, an owner, and a next action.
Bino Import Exception Desk helps customs brokers and importer teams turn container, release, CFS, invoice, and empty-return evidence into a daily exception queue with an owner and next action.
For: Customs brokers and CHA desks, importers, freight forwarders, and logistics, finance, or commercial teams in India.
What the product connects
One operating record across the workflow
Evidence
Bring the permitted customs, container, release, CFS, invoice, movement, and empty-return observations around one authorised case.
Exception
Separate a possible dwell, billing, release, return, or evidence gap from routine work and show what is still unknown.
Action
Record the responsible desk, evidence request, counterparty, deadline, escalation, and verified commercial or operational outcome.
How it works
A small daily file becomes an accountable operating queue.
The desk starts from customer-authorised references, joins the evidence that is available, and keeps source gaps visible. It does not turn one upstream status into a commercial conclusion.
- 01
Agree the pilot scope
Name the importer or account, locations, case types, authorised identifiers, participating desks, review cadence, and outcome definitions.
- 02
Submit authorised references
Share the bill-of-entry or container references and the customer records required for the question through the agreed secure intake path.
- 03
Build the evidence timeline
Join the available release, CFS, container, movement, invoice, and empty-return observations, with timestamps and missing coverage made explicit.
- 04
Review the exception
Classify the issue, compare the source evidence with the commercial clock, and identify the exact fact or document still needed.
- 05
Assign and follow up
Set an owner, counterparty, next action, due time, and escalation. Communication remains attached to the same case.
- 06
Close with proof
Record release, movement, return, corrected invoice, usable credit, formal cancellation, unsupported case, or unresolved outcome with evidence.
Product scope
What the product covers.
A daily or agreed-cadence exception queue for authorised import references.
Time-ordered customs, release, CFS, container, movement, and empty-return evidence where available.
Invoice, contracted-rate, free-time, extension, delivery-order, and responsibility review alongside source events.
Exceptions for post-release dwell, missing movement, empty-return gaps, possible timing mismatches, duplicate billing, and incomplete evidence.
Owner, counterparty, evidence request, due time, case number, escalation, and next-action tracking.
An option assessment for CFS-to-warehouse movement only when legal status, handling, verified facility capacity, rates, transport cost, and authority are available.
Outcome records that distinguish estimated exposure from prevented cost, realised recovery, usable credit, or formal cancellation.
Source freshness and coverage gaps shown instead of a false complete view.
Start with a defined operating scope.
Each rollout names the workflow, participants, source records, owner, success measures, and the parts that remain in existing systems.
Evidence is not a commercial verdict
A movement or release event can support review. It cannot establish the agreed rate, waiver, free time, liability, or legal outcome without the customer's commercial records.
No invented warehouse capacity or rate
A warehouse option is shown only with sufficiently current, attributable evidence. Facility suitability, bonded status, handling limits, availability, rate, and total transfer cost remain separate facts to verify.
The authorised operator decides
Boni prepares and coordinates evidence-backed work. The importer, broker, carrier, CFS, warehouse, forwarder, or other authorised operator owns the operational and contractual decision.
Measured outcomes only
A flag or estimated exposure is not counted as savings. Value is recorded only against a verified prevention, release, recovery, credit, or formal cancellation outcome.
Connected products
Use it alone, or connect the next part of the operation.
Logistics Operations
See the wider lifecycle, charge-review, planning, and exception-operating model around the focused import desk.
Explore logistics operationsContainer charge check
Use the bounded secure check when the immediate question is one billed-through date against available movement evidence.
See the charge checkPublic operating guide
Learn what to prepare, how the review works, what each status means, and how outcomes are measured.
Open Docs.boni.oneLaunch and availability
Read the official launch note, pilot availability, evidence boundaries, and public contact route.
Read the newsroom releaseQuestions
Common questions
Who is the Import Exception Desk for?
The pilot is designed for customs brokers, customs-house-agent teams, importers, freight forwarders, and finance or logistics desks that already manage container release, CFS follow-up, invoice review, and empty returns.
What does the desk need from us?
Start with an authorised bill-of-entry or container reference and the customer records needed for the question, such as an invoice, delivery order, contracted rate, free-time terms, extension, or empty-return instruction. The available evidence and next action depend on the case.
Does a flag prove that a CFS or container charge is wrong?
No. A source event can identify a timing or evidence mismatch, but the commercial answer still depends on the invoice, contract, free-time terms, extensions, responsibility, and counterparty confirmation.
Can Boni recommend moving cargo from a CFS to a warehouse?
The desk can compare that option when the cargo, customs status, facility rules, handling requirements, verified capacity, rates, transport cost, and authority are available. It will not present an unverified warehouse vacancy or rate as fact, and the authorised operator remains responsible for the movement decision.
Is this a self-serve product?
Not yet. It is a controlled pilot run with an agreed scope, authorised references, named owners, review cadence, and outcome definitions.
Start with one bounded workflow